Returns & Exchanges
At Flip Flops Store, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a straightforward and hassle-free returns and exchanges process. Please review the information below to understand our policy and procedures.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be in its original condition, unworn, and with all tags attached. Returns and exchanges are accepted within 15 days of receiving your order. Please note that certain items are non-returnable and non-exchangeable, including:
- Hiking shoes
- Water shoes
Return & Exchange Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. Our customer service team will provide you with a Return Authorization Number (RAN) and further instructions.
- Package the Item: Securely package the item in its original packaging, including all tags and accessories. Include the RAN on the outside of the package.
- Ship the Item: Send the package to the following address using a trackable shipping method:
7549 Delancey Street
Youngstown, US 32466
Refund Process
Once we receive and inspect your returned item, we will process your refund or exchange. Refunds will be issued to the original payment method within 5-7 business days. Please note that shipping costs are non-refundable.
Exchange Process
If you are requesting an exchange, please specify the desired item and size in your initial email. We will ship the new item once the returned item is received and inspected.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #12345
Body:
Dear Flip Flops Store Team,
I would like to request a return/exchange for my recent purchase. Below are the details:
- Order Number: #12345
- Item Name: Athletic Socks
- Reason for Return/Exchange: Incorrect size
Please provide me with a Return Authorization Number and further instructions.
Thank you,
[Your Name]Non-Returnable Items
As mentioned earlier, certain items are non-returnable and non-exchangeable due to hygiene and safety reasons. These include:
- Hiking shoes
- Water shoes
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact us at [email protected].
Thank you for shopping with Flip Flops Store. We appreciate your business and are here to ensure you have a positive shopping experience.