Flip Flops Store FAQ
Welcome to Flip Flops Store! We’re here to help you with any questions you may have about our products, delivery, payments, and more. Below, you’ll find answers to some of the most frequently asked questions.
Product Questions
What types of footwear do you offer?
We offer a wide range of footwear including Athletic Socks, Casual Sandals, Crew Socks, Flip-Flops, Hiking Shoes, Slippers, and Water Shoes. Whether you’re hiking, relaxing, or exploring, we have the perfect pair for you.
Are your products durable and high-quality?
Absolutely! We pride ourselves on providing high-quality, durable, and fashionable footwear that keeps up with your active lifestyle.
Delivery Questions
How long does it take to process my order?
Orders are typically processed within 1-2 business days after payment verification.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping: Delivered within 10-15 business days via DHL or FedEx for $12.95.
- Free Shipping: For orders over $50, delivered within 15-25 business days via EMS.
Do you ship internationally?
Yes, we deliver worldwide! However, delivery to certain remote areas in Asia may be excluded.
Payment Questions
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Yes, we use secure payment gateways to ensure your information is protected.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receiving your order. Please refer to our Returns Policy for more details.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team at [email protected].
Account Questions
How do I create an account?
You can create an account during the checkout process or by visiting the “Sign Up” page on our website.
I forgot my password. What should I do?
You can reset your password by clicking on the “Forgot Password” link on the login page.
Customer Support
How can I contact customer support?
You can reach us at [email protected] for any inquiries or assistance.
What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM EST.
Thank you for choosing Flip Flops Store! We’re here to ensure your footwear adventure is comfortable, stylish, and full of excitement. If you have any further questions, don’t hesitate to contact us.